| Q. I cannot find my printer listed, do you sell supplies for it? |
| A. Most likely we do. Many of the printers on the market today are made by one of the larger manufacturers and just have different names. If you would like us to check for you, simply email us at sales@easyrefills.com.au or phone 1300 730 018 and we will tell you what will work and how to find it.
|
| |
| Q. Delivery or Pickup? |
| A. At easyrefills.com.au our customers are number one! Delivery will be made through Australia Express Post. Any order over $50 will have free postage. The Easyrefills team is available 9 a.m. to 5.00 p.m. (AEST), Monday to Friday. |
| |
| Q. Why replace empty cartridges as soon as they run out? |
| A. If you leave empty cartridges in your printer ,or remove an empty cartridge and not replace it with a new one at the same time, you run the risk of blocking the print head. The residue ink will dry up and the print head may need to be cleaned before the new cartridge will work. |
| |
| Q. What is the shelf life of your products? |
| A. The shelf life of a cartridge is usually around 24 months for the OEM and remanufactured cartridges, and about 24-36 months for the compatible cartridges and refill kits. If properly stored (kept in original packaging in a cool and dry location), cartridges may last longer. |
| |
| Q. Why do business with Easyefills? |
| A. A good question. All we can say is that Easyrefills has sold thousands of refill kits and has received glowing feedback from our customers. On the rare occasion someone is dissatisfied, we find that they did not take the time to read our user friendly instructions. Easyrefills use premium grade inks manufactured in the USA to printer specifications. Easyrefills prices are very competitive, if not the lowest price available per cartridge refill. Photographic instructions are provided with each kit and our help desk can provide assistance over the phone on any question you may have.
There are other refill companies around, but our customers are very glad they chose Easyrefills. |
| |
| Q. One of my coloured inks runs out before the others, how can I stop wasting the other inks? |
| A. You do not have to waste the remaining ink if you refill your cartridges. It is normal that one colour in a three chamber colour cartridge will be used at a faster rate than the others. The great thing about refilling your own cartridges is that you no longer have to waste the other inks. Simply refill the empty chamber and top off the others. We strongly recommend that you refill your cartridge when it is still about half full. |
| |
| Q. How do I extend the life of my cartridge? |
| A. The main reason cartridges have a limited refill life is the resistors that control the current to each outlet jet. When a cartridge runs out of ink, the resistors can overheat and burn out. Most printers will warn you of the ink level in the cartridge so that it doesn't run out of ink. You should refill (or top up) your cartridge when only half empty to ensure a long refillable life. If your printing appears faded, faint or patchy on the paper, you have left it to late before refilling. |
| |
| Q. Is it safe to order over the Internet with my credit card? |
| A. We believe it is safer than going to a restaurant and paying with a credit card and allowing your credit card to be handled by strangers. When you order from the comfort of your own chair on our secure server your credit card number is encrypted and cannot be intercepted while in secure mode. It's the same as making a withdrawal at an ATM; the same technology is used. You also can order by calling us toll free from anywhere in Australia on 1300-730018 ( +61 7 33678888 for an international call). You can also print out your order form and fax it to us to on 07 33678944. We accept Visa, Master Card and AMEX via the internet and over the phone. Other payment options are direct deposit to our bank account, cheque, and Paypal. Choose whichever option is most comfortable for you. Details are available from the Easyrefills website or over the phone. |
| |
| Q. If I don't have the time to refill my own cartridges, can you do it for me? |
| A. This service is geared more towards our local market, so we suggest that you just try the refill kits. You would use the same technique as we would and you would save a lot more money. The chances of your cartridge being damaged in transit is not an issue if you have the refill kit sent to you. |
| |
| Return to Categories |
