At easyrefills.com.au we believe in providing superior service.

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfried with your purchase, you can simply return it to easyrefills.com.au and we will provide you with an exchange, credit or repair within the following guidelines.

Faulty, damaged or incorrect goods supplied.

If you have been supplied with  cartridges that are faulty, damaged (in transit) or were not what you ordered, our priority is to ensure your problem is sorted out as quickly as possible.  Advise easyrefills.com.au as soon as you know you have a problem by phoning 1300 730 018.  Generally we will arrange for replacement goods to be sent to you that day.  We will request that you return the other goods at our cost, via our free post mailing system.

Goods for service return.

If you have purchased goods that you no longer require or incorrectly ordered, we offer a ninety day exchange policy.

Phone us on 1300 730 018 to discuss what stock you wish to return and why.  Post the stock back to:

PO Box 1905

Noosaville BC   QLD   4566

Enclose the original invoice and a note detailing what action was agreed to, ie exchange or store credit.  Upon receipt, easyrefills will inspect the goods to ensure that they are in a resaleable condition.  If they are resaleable, we will exchange or credit your account.  If they are not considered resaleable we will advise by phone.  A 10% restocking fee will apply to goods being returned where they have been incorrectly ordered or your printer has died and you want to return unopened stock.  Freight on returned goods will not be paid by easyrefills.com.au.

Easyrefills.com.au is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  Standard delivery timeframes are between 3-10 business days.  In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a store credit.